None of these tests are conclusive that there is a corrupted installation of the SEP client, but they may indicate a need for further investigation or they may help with troubleshooting unexpected behavior from the product. *These tests assume that SEP is installed under the standard name of "Symantec Endpoint Protection" Is there a running service but no registry key to launch that service?.Is there a registry key for a service but no running service?.Are there registry keys or running services related to the SEP client when there is no product listed in MSI?.Are there any indications of an incorrectly installed SEP client service including:.Does the product version as found in the registry match what is indicated in MSI?.How many SEP client installations can be identified in the Microsoft Installer (MSI)?*.Is the SEP client installed on the system?*.SymDiag performs the following tests in a self-help report (available under either 'Scan for common issues' or 'Check product install requirements') that might identify a corrupted installation of the SEP client: Identifying a corrupted installation of Symantec Endpoint Protection clientįor more information on how to troubleshoot a service failure in the SEP client go to:Īre Endpoint Protection drivers loaded and services running? Scan for product issues, view reports, and resolve issues with SymDiagįor more information on how to identify and resolve issues pertaining to corrupted content definitions in the SEP client go to: Is there evidence of multiple installations of SEP in the Microsoft Installer?įor more information on how to run SymDiag to help answer these questions go to:.Is there an unexpected configuration of SEP services in the registry?.Are there any services behaving in an unexpected manner?.
SymDiag can help to answer the following questions about a particular installation of Symantec Endpoint Protection (SEP) client: Symantec Diagnostic Tool ( SymDiag) is a Symantec support utility that provides self-help reporting that attempts to alert the user to possible problems with an installation of Symantec Endpoint Protection.
Installation, uninstallation or upgrade.Uninstallation, sometimes manual or with a support provided utility, and reinstallation often resolves the unusual issue experienced.įor the Symantec Endpoint Protection client, corruption of the software may become evident in the following circumstances: The installation of almost any software could potentially suffer from some unanticipated environmental influence and cause an incomplete install or removal of that software.
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